Logo missing on Form

  • Consolidated_Services
    Asked on February 24, 2021 at 3:27 PM

    One of my forms is set up correctly for desktop and mobile as accessed through my website, Www.CSGco.net. The form even previews correctly for mobile within Jot Forms, but on a mobile device, the logo has been cut off from the top of the form. This is the form: https://form.jotform.com/210135231736142 Can you please advise?

    Thank you.

    Leslie

    Jotform Thread 2922958 Screenshot
  • Jessica JotForm Support
    Replied on February 24, 2021 at 9:50 PM

    Hi Leslie, thank you for reaching us.

    The issue is caused by custom CSS code. Kindly remove the following code from your form.

    @media screen and (max-device-width:768px){
    
.form-all { margin : 0 auto !important;}
    
}

    Afterward, kindly try to access the form from a mobile device too. The logo should be showing when accessing from mobile.

    1614221427 6037107345600 Screenshot 10

    Let us know how it goes.