Missing payment

  • BilletBillet1
    Asked on February 25, 2021 at 7:38 AM

    Dear Jotform

    We have an allert on our form saying You haven't received our payment, but we payed in december, as You can se below. Please remove the allert.

    Kind regards

    Jannie, BilletBillet, mail: jaes@billetbillet.dk

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  • Kenneth JotForm Support
    Replied on February 25, 2021 at 9:40 AM

    Thank you for reaching support,

    Upon checking the account username BilletBillet1, the payments are associated with the email address info@billetbillet.dk.

    I also see that the subscription is paid and valid so I dismissed the payment notification.

    Let us know if you need further assistance.

    Best.