Missing payment

  • Profile Image
    BilletBillet1
    Asked on February 25, 2021 at 07:38 AM

    Dear Jotform

    We have an allert on our form saying You haven't received our payment, but we payed in december, as You can se below. Please remove the allert.

    Kind regards

    Jannie, BilletBillet, mail: jaes@billetbillet.dk

    1614256474_6037995a73d68_1614256472_60379958a0f86_



    1614256166_6037982692b56_

    1614256361_603798e91b679_

  • Profile Image
    Kenneth_C
    Answered on February 25, 2021 at 09:40 AM

    Thank you for reaching support,

    Upon checking the account username BilletBillet1, the payments are associated with the email address info@billetbillet.dk.

    I also see that the subscription is paid and valid so I dismissed the payment notification.

    Let us know if you need further assistance.

    Best.