Form freezes when a photo is attached

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    zenstudionc
    Asked on February 26, 2021 at 11:21 AM

    hi our customers are reporting when they get to the part of the form where they attach a photo; it freezes up. then they lose the whole form.

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    Cecile_A
    Answered on February 26, 2021 at 03:23 PM

    Hello there,

    Is this the form having the issue ? https://www.jotform.com/form/210484491576159

    If so, I tried filling it and uploading a photo to it but the form did not freeze up.

    1614370835_6039581364625_5.gif

    I have cleared your form cache. Could you please check if the issue persists?

    We look forward to your reply.

    Thank you.

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    zenstudionc
    Answered on February 26, 2021 at 03:33 PM
    no sorry its out piercing waiver form
    Sent from my iPhone
    ...
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    Cecile_A
    Answered on February 26, 2021 at 04:46 PM

    Thank you for your response.

    I tested Piercing consent form but I was not able to replicate the issue. See gif below.

    1614375795_60396b731c4b4_7.gif

    Clearing the form cache must have resolved the issue.

    If the issue persists on your end, kindly let us know.

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    zenstudionc
    Answered on February 26, 2021 at 04:55 PM
    ok thanks!
    Sent from my iPhone
    ...