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zenstudioncAsked on February 26, 2021 at 11:21 AM
hi our customers are reporting when they get to the part of the form where they attach a photo; it freezes up. then they lose the whole form.
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Cecile JotForm SupportReplied on February 26, 2021 at 3:23 PM
Hello there,
Is this the form having the issue ? https://www.jotform.com/form/210484491576159
If so, I tried filling it and uploading a photo to it but the form did not freeze up.
I have cleared your form cache. Could you please check if the issue persists?
We look forward to your reply.
Thank you.
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zenstudioncReplied on February 26, 2021 at 3:33 PMno sorry its out piercing waiver form
Sent from my iPhone
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Cecile JotForm SupportReplied on February 26, 2021 at 4:46 PM
Thank you for your response.
I tested Piercing consent form but I was not able to replicate the issue. See gif below.
Clearing the form cache must have resolved the issue.
If the issue persists on your end, kindly let us know.
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zenstudioncReplied on February 26, 2021 at 4:55 PMok thanks!
Sent from my iPhone
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