My Account Was Suspended

  • Profile Image
    Chinyerem Amesi 
    Asked on February 26, 2021 at 12:20 PM

    Hello


    My account was suspended and I do not know why.


    Based on the reasons that you suspend account, none of my forms ask for sensitive information.


    Can you help me resolve this.


    Thank You

  • Profile Image
    Gustavo_H
    Answered on February 26, 2021 at 04:48 PM

    Hi, Chinyerem


    Unfortunately, your account has been suspended because of this form. This is why you are unable to access and edit your forms correctly. Accordingly to our Terms of Use, you cannot capture sensitive data. Unfortunately, you cannot ask for login credentials in your forms.

    1614375921_60396bf1088ce_


    To reactivate your account, I ask your permission to delete offending fields from your form, such as those shown below.

    1614376034_60396c626667b_


    I hope you understand that this is necessary to keep your users and our platform safe. We look forward to your response to regulate your service.


    I wish you a wonderful day 😀✨

  • Profile Image
    Chinyerem Amesi 
    Answered on February 26, 2021 at 05:11 PM
    Hello
    I’m not sure what that is since only have two forms.
    The accounting bookkeeping form and the tax intake form.
    None of them have anything asking for password or logins.
    I’m not sure how that was able to get on my account so please go ahead and delete it.
    Thank you
    Sent from my iPhone
    ...
  • Profile Image
    Welvin
    Answered on February 26, 2021 at 10:29 PM

    I've deleted the fields and lifted the suspension. You should be able to log in this time.

    Thanks