Have reached the "login attempt" limit?

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    Jana Jones 
    Asked on February 27, 2021 at 04:32 PM

    I am unable to log in because I have reached the "login attempt" limit? And have to wait a few hours?

    I had repeatedly logged out/in because my form data was not being saved, so I was saving after every single page to try and get it to work.

    Can you please remove this restriction? I am trying to fill out a form for an important appointment for tomorrow.

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    Niko_N
    Answered on February 28, 2021 at 03:41 AM

    Greetings,

    We apologize for the inconvenience.

    I've checked your email address but could not find any related Jotform account. Could you please let us know the username or email address of the account you are referring to?

    We are looking forward to your reply;

    Thank you in advance!


  • Profile Image
    Darcy Price 
    Answered on March 07, 2021 at 07:09 PM

    Hello,

    Can I also please have my login attempts reset?

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    Kenneth_C
    Answered on March 08, 2021 at 03:23 AM

    Hi there,

    It seems that the email address darcy@impressdesign.com.au is associated with a guest account which means that it is not registered.

    However, I checked the email logs and I was able to find email notifications from the account username D***y_d***y with the email address d***yep***e@h*****l.com.

    Is that the account you are referring to?

    If so, then kindly use those credentials to login instead of darcy@impressdesign.com.au.

    I hope that helps.

    Best.