-
dangangAsked on February 27, 2021 at 4:58 PM
Hello,
If one of our forms with the Stripe payment integration is submitted by a customer and contains an error (e.g. name or phone number is incorrect), can I as the JotForm admin edit the form, but not have a second payment triggered when I submit the form?
Many thanks,
Dan -
Kenneth JotForm SupportReplied on February 28, 2021 at 4:06 AM
Thank you for reaching support,
We would be more than happy to assist you in finding out what the issue is.
Please note that the Payment Integrations have a setting "Test Mode" where you can make test submissions without having to make actual payments and using test cards: https://stripe.com/docs/testing#cards.
Let us know if you have any further questions.
Best.
-
dangangReplied on February 28, 2021 at 5:50 AM
Hello,
It's not an issue, it's a question.
I understand that payment integrations can be put into a test mode.
I was hoping that you could just tell me the answer rather than you suggesting that I do an experiment to get the answer myself.
I'll restate the question another way:
Does a subsequent submission of a form with a payment integration trigger a second payment?
Many thanks,
Dan -
Ashwin JotForm SupportReplied on February 28, 2021 at 10:25 AM
I am sorry for the trouble caused to you. Please note that if you edit a submission of payment form, it will not trigger any payment again.
Hope this helps.
Do get back to us if you have any question.