Updating a form with payment integration

  • Profile Image
    dangang
    Asked on February 27, 2021 at 04:58 PM

    Hello,

    If one of our forms with the Stripe payment integration is submitted by a customer and contains an error (e.g. name or phone number is incorrect), can I as the Jotform admin edit the form, but not have a second payment triggered when I submit the form?

    Many thanks,
    Dan

  • Profile Image
    Kenneth_C
    Answered on February 28, 2021 at 04:06 AM

    Thank you for reaching support,

    We would be more than happy to assist you in finding out what the issue is.

    Please note that the Payment Integrations have a setting "Test Mode" where you can make test submissions without having to make actual payments and using test cards: https://stripe.com/docs/testing#cards.

    Let us know if you have any further questions.

    Best.

  • Profile Image
    dangang
    Answered on February 28, 2021 at 05:50 AM

    Hello,

    It's not an issue, it's a question.

    I understand that payment integrations can be put into a test mode.

    I was hoping that you could just tell me the answer rather than you suggesting that I do an experiment to get the answer myself.

    I'll restate the question another way:

    Does a subsequent submission of a form with a payment integration trigger a second payment?

    Many thanks,
    Dan


  • Profile Image
    ashwin_d
    Answered on February 28, 2021 at 10:25 AM

    I am sorry for the trouble caused to you. Please note that if you edit a submission of payment form, it will not trigger any payment again.

    Hope this helps.

    Do get back to us if you have any question.