Account suspension: Collecting Login Credentials

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    kinghorst, Kevin 
    Asked on March 01, 2021 at 12:28 AM

    Hallo Team,

    mein account wurde erneut gesperrt woran liegt es.

    es ist immer dann der fall, wenn ich das from komplett ausgefüllt und abgeschickt habe das es Disabled wird.

    woran liegt es ?

    könnte es daran liegen das ich die ergebnisse an einen Email verteiler schicke ?

  • Profile Image
    Richie_P
    Answered on March 01, 2021 at 03:55 AM

    It seems our phishing detector has suspended your account due to your form https://www.jotform.com/form/201611386023040 collecting login credentials which violates our terms of use.

    1614588810_603cab8adf265_1.png

    To lift the suspension in your account, we would have to delete the field or you we can change the label of the field.

    Instead of "Login" we can change it to name.

    Looking forward for your response.

  • Profile Image
    kinghorst, Kevin 
    Answered on March 01, 2021 at 05:21 AM

    Hey,


    yes sure if thats the Only Reason please change the "Login" to Name

    regards

  • Profile Image
    Richie_P
    Answered on March 01, 2021 at 06:29 AM

    I have updated the fields label and lifted the suspension in your account.

    If you need further assistance, let us know.

  • Profile Image
    kinghorst, Kevin
    Answered on March 01, 2021 at 07:18 AM

    Hey,

    Same issue happend again as I submitted the Form it got disabled again.

    im working at amazon with this form does this matter?

    Regards

    kk


  • Profile Image
    Richie_P
    Answered on March 01, 2021 at 08:32 AM

    It seems you have used the logo of Amazon in your email content which triggered the suspension.

    1614605514_603cecca26140_1.png

    I have removed the image in your email content to prevent further suspension.

    Let us know if the issue still remains.

  • Profile Image
    kinghorst, Kevin 
    Answered on March 03, 2021 at 01:14 AM

    Hi again,


    Account got Locked again what is now the issue?

  • Profile Image
    Richie_P
    Answered on March 03, 2021 at 02:43 AM

    We do apologize for the inconvenience.

    It seems our phishing detector has suspended your account.

    I have checked your forms again but I can't seem to find any fields that would violate our terms.

    I have lifted the suspension in your account.

    Let us know if the issue still remains.

  • Profile Image
    kinghorst, Kevin 
    Answered on March 04, 2021 at 05:28 AM

    its still the issue that form gets disabled after submitting we want to test it at amazon but like this it is not possible please find a solution or we will have to search for alternatives

  • Profile Image
    Mike_G
    Answered on March 04, 2021 at 06:25 AM

    We would like to apologize for any inconvenience the issue has been causing you. Please allow me some time to check the issue you are having with my colleagues from the Form Reviewers Team. Once we have an update, we will notify you right away on this ticket.

  • Profile Image
    Mike_G
    Answered on March 04, 2021 at 09:25 PM

    We would like to apologize for any inconvenience. Your account was suspended due to suspected phishing activity. We have reviewed the forms in your account and we did not find anything that would be enough to keep your account in that status. Your account has now been reactivated and you should be able to log in to your account.

    Feel free to let us know if you need any further assistance.