Would it be possible to relocate the Live Chat popup to the top.

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    Asked on March 03, 2021 at 11:36 AM


    First I personally I think the Live Chat was a way over due. Now I can get issues resolved very quickly. This is one of the best tools you currently have, THANK YOU.

    Just a suggestion, about the 'Live Chat' box. Where the popup locates on your webpages can be annoying. Yesterday when chating with Kevin, we decided to create a ticket. I was not able to create it because the chat window covered the drop down to select that option. Note: At the time I had my screen size larger then normal, so this contributed to the problem. It was larger to assist a co-worker with poor site, to view it. At times with normal screen size, it can cover the save button for certain operations. Because I didn't see it, I didn't think to save my changes and had to do them again. This occurred when creating form conditions and editing a notifers text settings.

    So I'm asking if it would be possible to relocate it to the top where other selections. For example the home page. 1614788207_603fb66f5b662_

    I understand you want it visible to the users at all times to encourage it's use. I know this is normally where other systems place the box, and quite frankly in some cases it becomes annoying as well. I not an expert on such things, I just wanted to pass along what has happened to me. Maybe the answer is relocating the save button to the top rather then the bottom.

    Thank you for reading this and for the excellent support. best, Robert

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    Answered on March 03, 2021 at 04:38 PM


    Thank you for sharing your feedback for our Live Chat. We will share your idea and problem you faced with our developers. We will consider your thoughts in the upcoming updates and we will let you know if those changes became available.

    Thanks again for sharing your thoughts and we hope we will improve our new Live Chat features in the near future.