Suspended account

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    Meena Lakshana 
    Asked on March 04, 2021 at 02:43 AM

    Hi there,

    Good evening! I'm trying to log into my account under the email we.are.hongleong@gmail.com but it appears that my account has been suspended.

    I am trying to migrate a Survey Monkey form to Jotform but it was taking really long to generate so I logged out and attempted to login again (based on advice here: https://www.jotform.com/answers/2242185-Is-it-possible-to-import-a-survey-designed-in-survey-monkey-into-jotform) but now my account is suspended.

    Could you please reactivate my account? Thanks.

    Best wishes,

    Meena.


  • Profile Image
    Vick_W
    Answered on March 04, 2021 at 04:16 AM

    Hi Meena,

    Our automated system suspended your account and deleted the offending form in it. I've removed the suspension from your account now. Let us know if you need further assistance.

    Thanks

  • Profile Image
    wearehongleong
    Answered on March 07, 2021 at 11:22 PM
    Hi there,
    Thank you for removing the suspension from my account.
    I am facing another issue.
    I am trying to migrate a scholarship application form on Survey Monkey to
    Jotform. I have tried several times, but all attempts were unsuccessful.
    Here's the link: https://www.surveymonkey.com/r/ApplyGSA2020
    How do I succesfully migrate this survey to Jotform. Thanks.
    Best wishes,
    Meena.

    ...
  • Profile Image
    Vick_W
    Answered on March 08, 2021 at 12:35 AM

    Hi Meena,

    I've created a new ticket for the new issue. You'll receive a reply to it shortly on the link below.

    https://www.jotform.com/answers/2948968

    Thanks