Not able to retrieve form and cannot login

  • Kanesha
    Asked on March 6, 2021 at 6:24 AM

    Good Morning,


    I am having difficulties logging in after creating a form. The form is now disabled and i am unable to retrieve it.

    Form 210642828050146


    Form not found (jotform.com)

  • Yau_C
    Replied on March 6, 2021 at 9:29 AM

    Hi,

    Thank you for reaching out.

    Your form https://www.jotform.com/form/210642828050146 is showing properly on my end.

    But your account has been suspended perhaps due to violation of our policies.

    I am checking with our colleagues and will get back to you on how to re-activate your account.

    Regards,

  • Kanesha Jones
    Replied on March 6, 2021 at 8:00 PM

    Great! The system just shut down while creating the form. I would love to understand which policy was violated so I dont do it again. I hope I dont have to re-create the form from scratch.

  • Girish JotForm Support
    Replied on March 7, 2021 at 5:31 AM

    We apologize for the inconvenience.

    It seems that your account was mistakenly suspended by our phishing detector tool.

    I have activated your account now.