How can we get our online form to submit? It says waiting... but never submits.

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    Asked on March 06, 2021 at 08:16 PM

    Good Evening,

    Our website company has put the Jotform on our website. The form changes colors when you go to answer the questions and makes it hard to read... Also, when your hit submit, it says “waiting” and does not submit. Is there anyway to make the signature part an “actual electronic signature? We can go to a black and white for which may solve the color issue problem.

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    Answered on March 07, 2021 at 05:23 AM

    We would like to apologize for any inconvenience. May I know what embed codes did you use when embedding your form on your website, please? I found the form you have embedded on your website here ( and I see that your website is being hosted on Did you follow the instructions in this guide to embed your form on your website?


    Have you tried using different embed methods like the Iframe Embed Codes of your form?


    The highlight effect that is shown when you select a field on your form can be disabled from the Form Settings of the builder page of your form. Managing-field-error-states-and-highlight-effect

    Feel free to let us know if you need any further assistance.