Our Google Sheets integration is not updating properly when our form receives submissions

  • Profile Image
    covidmeals
    Asked on March 08, 2021 at 03:41 PM

    Hello,

    We use Google Sheets to print and share the form results with others.

    For the last week we have been having errors between or google sheet and the submissions on JotForm. Something will show up on Jotform "Submissions" but not on our sheet. This is causing us a lot of issues.

    As you can see in the screenshots from Jotform and Google Sheet, 4 people are missing from the Google Sheet that show up in JotForm. Every day that we have had this issue, it always seeps to be around the 8:00 a.m. hour which I thought was strange.

    Thank you,

    Tia Swanson

  • Profile Image
    Katherine_W
    Answered on March 08, 2021 at 08:18 PM

    Hi Tia,

    Happy to help!

    It looks like your screenshots did not come through. Could you please re-upload them to our forum thread? Please note that our forum cannot accept email attachments.

    Here's how-to-add-screenshots-images-to-questions-to-the-support-forum

    Have you recently made changes to your form? If so, then you will need to disconnect and reconnect the integration. Regardless, I would also recommend disconnecting and then reconnecting the integration and then please update us if the issue should persist.

    We await your response.