our service with Jot form is down

  • Profile Image
    iqe
    Asked on March 08, 2021 at 03:59 PM

    Hi,


    Our service is down. Would you please let me know the cause?


    I don't understand why "form views" is a criterion versus "form fills". ... forms should not be being billed for views in my mind. 


    Please let me know,


    Thanks,


    Lixin

  • Profile Image
    IvayloK
    Answered on March 08, 2021 at 04:37 PM

    This looks like a duplicate ticket. We already answered your question on this ticket:

    https://eu.jotform.com/answers/2950255

    Please check our answer on the above ticket. We will be happy to discuss this with you there.

  • Profile Image
    iqe
    Answered on March 08, 2021 at 05:33 PM

    Hi,

     

    If we have 13000 pages with Jotform, but not only viewed (visited or clicked) 5000 times of them in a month. Is it considered 13000 views or 5000 views?

     

    Thanks,


    Lixin

  • Profile Image
    IvayloK
    Answered on March 08, 2021 at 06:38 PM

    I have replied to your question here:

    https://eu.jotform.com/answers/2950255

    Please use the above ticket, if you want to reply.