Approval Flows: Second manager does not receive the next email.

  • Profile Image
    DMSHR2020
    Asked on March 09, 2021 at 01:03 PM

    I have set up several forms Using the Approval flows in the settings menu.


    They do not seem to be working is there a step I missed or is this not the correct way?

    Once the initial approval is completed the second manager does not receive the next email.


    Here is a link to one of the forms not working


    https://hipaa.jotform.com/DMSHR2020/SalaryChanges-Eric-Plasse

  • Profile Image
    Mike_G
    Answered on March 09, 2021 at 09:51 PM

    I have tested the Approval Flow feature on my end and it appears to be working as expected. I checked the form you shared and from what I understand here's the same workflow you have constructed.

    1615334774_60480d76a81f5_zt210309_184100

    I have made some test submissions and the email intended for the second manager was sent as expected.

    When the form is submitted, the first manager will receive an email similar to what is shown in the image below.

    1615334829_60480dad4235a_zt210309_184322

    And whether the first manager click Approve or Deny, they will be redirected to your form's Inbox page.

    1615334948_60480e24afcca_zt210309_185917

    Based on the Approval Flow, if the first manager selected Approve,

    1615335080_60480ea8efac2_zt210309_190055the second manager's approval will remain pending and the second manager will receive an email.

    1615335225_60480f39207f2_zt210309_190108

    Again, whether the second manager click Approve or Deny, they will be redirected to your form's Inbox page.

    1615335341_60480fadd9baf_zt210309_190408

    If both managers completed the approval process, the submission will be moved from the Pending Approvals tab to the Completed Approvals tab.

    1615335389_60480fdd555c3_zt210309_190258

    May I suggest that you try using a different email address for the second approval process, please?

    If the issue persists, please do not hesitate to contact us again anytime and we will be glad to help you further.