I need my account to be unsuspended

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    Ashley Webster 
    Asked on March 10, 2021 at 06:53 AM

    My account has been suspended but I have not broken any rules. Can I please get it reactivated?

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    Answered on March 10, 2021 at 08:44 AM


    Thank you for reaching out.

    Your account has been suspended due to violation of our policies:

    "Form 203204258209145 Requesting Credit Card Info/Phishing/"

    Ask your form user for their credit card is prohibited.

    You are only allowed to collect payment with payment processors supported by Jotform.

    We can re-activate your account only if you allow us to remove the inappropriate content from your form.