Email didn't attach a PDF

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    Asked on March 10, 2021 at 12:24 PM

    I received two submissions yesterday with no PDF attached.

    What happened? How do I get the PDFs?

  • Profile Image
    Answered on March 10, 2021 at 05:51 PM


    I have cloned your form and tested the clone.

    I have received the PDF attachment of the submissions.

    There was an issue with pdf attachments yesterday but it has been fixed.

    Can you please check if the Emails are working now?

    You can download the PDFs from your submissions using the download option.


    Please let us know if you require any further assistance.

  • Profile Image
    Answered on March 10, 2021 at 07:11 PM
    I finally received the email with the PDFs. It just took a while. Like 40 minutes for two orders.
  • Profile Image
    Answered on March 11, 2021 at 03:24 AM

    Sorry for the delay and thank you for updating us.

    Please get back to us if you need any further assistance. We will be happy to help.