The link to my published form isn't working

  • Profile Image
    claire.bannatyne
    Asked on March 12, 2021 at 07:00 AM

    See: https://form.jotform.com/210702492935051


    It just goes back to the 'My Forms' section

  • Profile Image
    Rosa_C
    Answered on March 12, 2021 at 08:41 AM

    Hi there,
    I checked your form 210702492935051 and it is available to be used.

    1615556482_604b6f822c1ac_Please try clearing your browsers cache, as well try with a different browser.

    If the problem occurs on a specific browser only, please let us know which one is, so we can test further.
    Thank you.

  • Profile Image
    eCromeDigital
    Answered on March 12, 2021 at 08:45 AM

    Facing the same issue.

    I can't preview my form, neither can I open it with a new tab nor a different browser nor with incognito mode. My form is set to public
    .
  • Profile Image
    HayesConnor2020
    Answered on March 12, 2021 at 09:07 AM

    Same issue here

    (

    The link to my published form isn't working
    )
  • Profile Image
    eCromeDigital
    Answered on March 12, 2021 at 09:09 AM

    I solved the issue by changing the form status (in form settings) from active to disabled and back to active.

  • Profile Image
    Alexander_G
    Answered on March 12, 2021 at 01:22 PM

    Greetings, 👋

    Thanks for all your replies.


    First and foremost - please, our sincere apologies for the inconvenience you have experienced.

    I have created your personal threads to make sure that the problem will be solved for everyone.


    eCromeDigital - This is a thread for you: 👉 https://www.jotform.com/answers/2963668

    Soon we will get back to you there.


    HayesConnor2020 - This is a thread for you: 👉 https://www.jotform.com/answers/2963673

    Soon we also will get back to you there.


    Claire.bannatyne,

    I was able to replicate your issue.

    As suggested by eCromeDigital, try to Disable and Enable the form again.

    1615573203_604bb0d30eeb5_

    If it doesn't help for you - please, try to use this link to access your form.

    👉 https://www.jotform.com/210702492935051


    Hope this helps,

    Thanks,

    Alex