Account saying locked after 0 failed attempts

When we attempt to log in we get an error stating our account has been locked after 0 failed attempts. I followed the steps to reset password and was able to get it reset, but I logged out and came back and by that time it was giving me the error message again even with the new password. Still unable to log back in.

Hi Jennifer,

Unfortunately, resetting the password doesn't reset the login attempts. Anytime an account is locked for failure to authorize, you must reach out JotForm Support to reset access. With that said, I have reset your login attempts!

I apologize for any inconvenience, and deeply appreciate your understanding.