Account saying locked after 0 failed attempts

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    Asked on March 12, 2021 at 10:10 AM

    When we attempt to log in we get an error stating our account has been locked after 0 failed attempts. I followed the steps to reset password and was able to get it reset, but I logged out and came back and by that time it was giving me the error message again even with the new password. Still unable to log back in.

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    Answered on March 12, 2021 at 03:30 PM

    Hi Jennifer,

    Unfortunately, resetting the password doesn't reset the login attempts. Anytime an account is locked for failure to authorize, you must reach out Jotform Support to reset access. With that said, I have reset your login attempts!

    I apologize for any inconvenience, and deeply appreciate your understanding.