Users cannot save the jotform questionnaire and return at a later date.

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    AnmolGangi
    Asked on March 16, 2021 at 05:50 AM

    Users cannot save the jotform questionnaire and return at a later date. It seems to delete/not remember the saved progress

    Can you please fix this issue ASAP. I have emailed about this before and im really disappointed that it is a recurring error.

    Thanks,

    Anmol

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    KrisLei
    Answered on March 16, 2021 at 08:57 AM

    Hello Anmol,

    We apologize for the inconvenience.

    I have cloned your form and made a test submission, but I can't seem to recreate the issue from my end. I can access my saved form through the session link I have received on email and using the 'Get shareable link' button:

    1615899119_6050a9ef5d3ea_form1.gif

    Is the form embedded on a website? If it is, can you provide us the URL where it is located? Can we make a test submission using your form to take a closer look at the issue?

    Thank you. Looking forward to your response.