Input not shown on PDF attachments.

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    infoperiospecialtygroup
    Asked on March 16, 2021 at 05:40 PM

    The information that is being submitted not being coming through on the forms. The information is available in the email preview - bit does not show up when i open the PDF.

    1615930787_605125a3da908_1615930780_6051259ccbd83_

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    Kenneth_C
    Answered on March 17, 2021 at 12:44 AM

    Thank you for reaching support,

    I cloned and tested the form, and all inputs are reflected in the PDF.

    Here is a screencast:

    1615956232_60518908f37ef_test-test-11-11

    Can you please make a test submission and let us know if the issue still persists?

    Awaiting your response.

    Best.

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    infoperiospecialtygroup
    Answered on March 23, 2021 at 01:02 PM

    We're still having the same issue with some of the forms. Not always the same form. And not happening every time. I wondering if this has to do with the way they are submitting the form? or the device they're using to complete the form?

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    Kenneth_C
    Answered on March 23, 2021 at 03:22 PM

    Hi there,

    That could be a possibility, do you have any idea as to what devices were used that had the error so we can try to replicate it?

    You can also check our Jotform Analytics to see what device was used: https://www.jotform.com/form-analytics/.

    Awaiting your response.

    Best.

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    DirectDispatch
    Answered on March 23, 2021 at 03:29 PM

    We've been having the very same issue and reported it numerous times in the past month. It'll get better one day and then completely suck the next. They can't fix it from what I can tell but they will tell you its "resolved" when in fact, it has never been resolved.


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    infoperiospecialtygroup
    Answered on March 23, 2021 at 03:57 PM

    Thank you for the update - that is exactly what is happening. Please keep me posted if anything comes up of this or a resolution is found. Thank you.

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    Kenneth_C
    Answered on March 23, 2021 at 05:35 PM

    Hi @DirectDispatch,

    To avoid confusion, I have moved your concern on this support ticket so kindly refer to it as you reply: https://www.jotform.com/answers/2988565.

    Best.