Old version - ability to message

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    starlingyouth
    Asked on March 18, 2021 at 09:42 AM

    Hi there,

    In the old version I was able to write messages relating to each form. Since the new form I am unable to access this facility. Please can you explain how I can access the message facility in the new version?


    Thanks

  • Profile Image
    Yuta_J
    Answered on March 18, 2021 at 11:13 AM

    Hello,


    Thank you for reaching out to us. Could you tell me what you mean by saying message facility? Would you like to write a description of your form when you share it on social media? Please tell us which feature you are referring to, so we could further assist you.


    Please get back to us and tell us more about this functionality.


    Best,

  • Profile Image
    starlingyouth
    Answered on March 18, 2021 at 02:21 PM

    Hi Yuta,

    When I opened a submission on Jotform I used to be able to 'Message' - there was a little envelope icon and I could click on that and write messages regarding each submission. I am not able to do that since the new version, or at least I can't find how to do it.


    Please advise, Fionna

  • Profile Image
    Yuta_J
    Answered on March 18, 2021 at 04:07 PM

    Hello again,


    If you'd like to reply to a user regarding the submission, please go to "Inbox" and "Reply" and contact the form users.


    1616098031_6053b2ef33f3f_Screen_Shot_202

    1616098043_6053b2fb7ef6a_JotForm_Inbox.p


    If you are referring to adding messages/descriptions to your tabs in Jotform Table for collaboration purposes, please use "Add Descriptions" from the dropdown menu instead. For more information on adding descriptions, please kindly check the following link.


    Guides:

    How to Add Descriptions to Tabs and Columns in Jotform Tables


    If you have any other questions, please reach out to us again.


    Best,