Requestors not receiving emails from State of TN Pre-Registration Form

  • Profile Image
    p23labs
    Asked on March 22, 2021 at 12:51 PM

    Hello. We are having an issue with clients attempting to register their test kits. We have the form set up to email the requestor with a PDF copy of their registration which is not happening and causing delays and issues for them. Two error messages that have been received is noted below. We really need this addressed ASAP. Thank you.

    Sandrine McClain - P23 Labs

    504 ERROR

    The request could not be satisfied.


    CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.

    If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.


    4 ERROR

    The request could not be satisfied.


    CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.

    If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

  • Profile Image
    Anthony_Evans
    Answered on March 22, 2021 at 07:12 PM

    Hi Sandrine,

    I've taken a look at the form in question. This should be an easy fix, the field for where the emails are sent from was left blank! Please follow the quick guide below:

    1616454642_605923f23fc31_EvmyfzYuhS.gif

    You can set up a custom sender for your emails here, however to get it up and running as soon as possible, please select noreply@jotform.com.

    Please let us know if there's anything else we can do for you!

  • Profile Image
    p23labs
    Answered on March 23, 2021 at 09:37 AM

    FYI. we are still receiving error messages and emails are not being sent

  • Profile Image
    Anthony_Evans
    Answered on March 23, 2021 at 11:29 AM

    Hello,

    I sincerely apologize for any inconvenience. I see you have posted a few times in the forum. One of our support team has already responded to you here: https://www.jotform.com/answers/2986962. Please follow that link to find our reply.

    Thank you!