Paypal is not working correctly with the form I created.

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    kylelear
    Asked on March 23, 2021 at 06:19 PM

    Paypal is not working correctly with the form I created. It is not allowing anyone to log into their Paypal account when they choose to pay.

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    Rehan_F
    Answered on March 24, 2021 at 01:49 AM

    Greetings,

    I've just tried submitting your form and I was able to successfully log in to my PayPal account.

    1616564943_605ad2cf4befa_

    Kindly ask your users to try it in a different browser. Are you also able to replicate the issue?

    Thanks

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    kylelear
    Answered on March 24, 2021 at 12:44 PM
    https://form.jotform.com/210807458524154
    It acts like it is not connecting to Paypal. Not sure what I might be
    doing wrong.
    ...
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    Katherine_W
    Answered on March 24, 2021 at 07:22 PM

    Hi again,

    Happy to help!

    Could you please try disconnecting and then reconnecting your PayPal integration and then testing the form again?

    Thank you!

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    kylelear
    Answered on March 24, 2021 at 08:44 PM
    It keeps disconnecting on its own.
    ...
  • Profile Image
    Rehan_F
    Answered on March 25, 2021 at 12:20 AM

    Greetings,

    Could you please try the PayPal checkout integration instead? You can follow the instructions in the guide below to activate it.

    https://www.jotform.com/help/542-how-to-integrate-form-to-paypal-checkout

    Should you need further assistance then please let us know.

    Thanks