Incorrect and Inconsistent PDF files created

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    NUOLLI
    Asked on March 24, 2021 at 10:43 AM

    The PDF that is sent to our Google Drive folder is incorrect and inconsistent:

    1. Inconsistent PDF files created: Two types of PDF files are created, sometimes with formatting and sometimes without. I have attached both types. We need to have the formatted type because we save the PDF as a Google Doc and some of the information is cut off in the un-formatted version
    2. Incorrect PDF files created: When the file IS formatted, the headline is not correct (headline is Spring it should read Summer). The PDF file is not picking up the headline from the current Jotform used but from an old JotForm.

    Thank you for your help with this matter.

    Screenshot
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    Katherine_W
    Answered on March 24, 2021 at 04:41 PM

    Hi there,

    Happy to help!

    It looks like your screenshot didn't come through.

    Could you please re-upload your screenshot to this forum so we can take a look at the error?

    Thank you!

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    NUOLLI
    Answered on March 25, 2021 at 09:32 AM

    Hi Katherine - Thanks for your reply.

    The attached files are jpg's of the actual PDFs that were integrated to our Google Drive folder.

    The two examples are from the same Jotform and link and folder. (Note I redacted personal information from all files.)

    #1)

    1-Formatted.jpg

    1b-Formatted.jpg

    The first two examples shows the "formatted" PDF, where the file has a cover page and our logo, etc. However the title/cover page is incorrect, it should read "Summer." (Not "Spring" which is an old file.) The rest of the pages have correct information.

    1616679015_605c90676dabe_1b-Formatted.jp1616679014_605c9066e041f_1-Formatted.jpg

    #2)

    2-Unformatted.jpg

    The second example shows the "unformatted" PDF. The problem with this file is that we need to save it as a Google/Word doc and when doing so two tables of information get cut off.1616679078_605c90a6b0cb4_2-Unformatted.j

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    Anthony_Evans
    Answered on March 25, 2021 at 01:38 PM

    Hello!

    Thank you for those screenshots! I sincerely apologize for any inconvenience. I have created a clone of your form and I see that the PDF Editor still has the Spring PDF in it for the form titled "(EV) OLLI Summer 2021 Proposal and Instructions".

    1616693544_605cc92827cad_6XNCnJY70I.gif

    In my clone, I deleted the Spring PDF and new submissions were sent with the Summer PDF!

    In my testing I was unable to create an unformatted PDF like the one in your screenshot. Is there any chance you have more information about certain circumstances that cause the PDF form to appear unformatted?

    Thank you for you patience! We look forward to your response!