We are unable to capture payment through our PayPal from our Jotform Site.

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    findmykidneynow
    Asked on March 25, 2021 at 03:54 PM

    To whom it may concern,

    We are unable to capture payment through our PayPal from our Jotform Site. It is causing an error every time we try. We've talked to PayPal customer service and said it was our website issue. We have just disabled our authorization for now because we have several payments we are unable to capture when the authorization was turned on.


    Find My Kidney Team

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    Jed_C
    Answered on March 26, 2021 at 12:50 AM

    We apologize for the inconvenience.

    Upon checking, I can only see two forms in your account and neither is integrated with PayPal. Would you mind sharing to us the form which is having an issue so we can check?