submissions are not receiving confirmations

Hi

I have had several constituents saying that they have not received confirmations

the intention of the document submitted is that a confirmation goes to "parent 1 email"

please guide me so I can set the form that confirmations are sent automatically

Thank you

https://www.jotform.com/build/210806838072254/

Hello ogoldenbergahschoolscom,

It appears that your conditions are removing the email recipients, here:

When an email recipient is changed, it removes all recipients and adds only the one specified. Please change the first condition as below:

Specifically change the Email line for TS Auto Response to:

ogoldenberg@ahschools.com, {authorizedParentguardian49}

This should ensure that the emails are always sent!

Please let me know if there's anything else we can help you with!

Thank you

Do I make the change to Both conditions? (just confirming)

I believe this was only for the condition that affected the TS Auto Response email.

Thank you!

Neither were receiving confirmations so I did make the change in both

Thank you again

Let me know if it would be an issue.

Hello,

My apologies, I initially made my suggestion based on the settings I was seeing in your conditions.

At this time I have created a clone of your form so that I can give you more thorough instructions. However, I'm not sure what the flow for this form is. I have attempted to fill out my cloned form, but the first section consists of read-only fields, and one is required. Is this form supposed to be pre-populated by another form?

Thank you for you understanding. I look forward to your reply!

Yes I can give you a live form that you can replace the form ID with the ID of the cloned form

https://form.jotform.com/210806838072254?stf=Tanyah&stl=Richulsky&ec=Danilack&fid=147190&g21=7&sid=147192&dpp=500.00

this will prepopulate the basic fields

Thank you very much for that information!

I was able to fully test my solution for you, I can confirm that the changes you have made to your form should send the email. You are correct, it appears that you will want to add this change to condition 33 as well. Here is a screenshot of my result that was sent to the parent/guardian email:

One last thing, you may want to change the line to:

ogoldenberg@ahschools.com, {authorizedParentguardian49}, {authorizedParentguardian50}

This will send the email to the second parent/guardian email as well.

Please let us know if there's anything else we can help you with!

all good thank you again