submissions are not receiving confirmations

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    ogoldenbergahschoolscom
    Asked on March 26, 2021 at 11:28 AM

    Hi

    I have had several constituents saying that they have not received confirmations

    the intention of the document submitted is that a confirmation goes to "parent 1 email"


    please guide me so I can set the form that confirmations are sent automatically

    Thank you




    https://www.jotform.com/build/210806838072254/

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    Anthony_Evans
    Answered on March 26, 2021 at 07:10 PM

    Hello ogoldenbergahschoolscom,

    It appears that your conditions are removing the email recipients, here:

    1616799919_605e68af969af_chrome_JTcBDEGp

    When an email recipient is changed, it removes all recipients and adds only the one specified. Please change the first condition as below:

    1616800095_605e695f244be_chrome_MRZp6Vfs

    Specifically change the Email line for TS Auto Response to:

    ogoldenberg@ahschools.com, {authorizedParentguardian49}

    This should ensure that the emails are always sent!

    Please let me know if there's anything else we can help you with!

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    ogoldenbergahschoolscom
    Answered on March 31, 2021 at 11:37 AM

    Thank you

    Do I make the change to Both conditions? (just confirming)

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    Anthony_Evans
    Answered on March 31, 2021 at 11:53 AM

    I believe this was only for the condition that affected the TS Auto Response email.

    Thank you!

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    ogoldenbergahschoolscom
    Answered on March 31, 2021 at 11:57 AM

    Neither were receiving confirmations so I did make the change in both

    Thank you again

    Let me know if it would be an issue.


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    Anthony_Evans
    Answered on March 31, 2021 at 01:37 PM

    Hello,

    My apologies, I initially made my suggestion based on the settings I was seeing in your conditions.

    At this time I have created a clone of your form so that I can give you more thorough instructions. However, I'm not sure what the flow for this form is. I have attempted to fill out my cloned form, but the first section consists of read-only fields, and one is required. Is this form supposed to be pre-populated by another form?

    Thank you for you understanding. I look forward to your reply!

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    ogoldenbergahschoolscom
    Answered on March 31, 2021 at 01:44 PM

    Yes I can give you a live form that you can replace the form ID with the ID of the cloned form

    https://form.jotform.com/210806838072254?stf=Tanyah&stl=Richulsky&ec=Danilack&fid=147190&g21=7&sid=147192&dpp=500.00


    this will prepopulate the basic fields

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    Anthony_Evans
    Answered on March 31, 2021 at 02:06 PM

    Thank you very much for that information!

    I was able to fully test my solution for you, I can confirm that the changes you have made to your form should send the email. You are correct, it appears that you will want to add this change to condition 33 as well. Here is a screenshot of my result that was sent to the parent/guardian email:

    1617213728_6064b9207049d_thunderbird_2dL

    One last thing, you may want to change the line to:

    ogoldenberg@ahschools.com, {authorizedParentguardian49}, {authorizedParentguardian50}

    This will send the email to the second parent/guardian email as well.

    Please let us know if there's anything else we can help you with!

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    ogoldenbergahschoolscom
    Answered on March 31, 2021 at 02:24 PM

    all good thank you again