Migrating to Stripe from PayPal - Subscriptions

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    dmonico
    Asked on March 29, 2021 at 01:50 AM

    Hi Jotform – We're going to be moving from PayPal to Stripe, but one of our products is subscription-based, billed annually through PayPal.

    Do you know if the subscription is processed at the credit card level or the processor level (PayPal). Or another way of asking this is when we move from PayPal to Stripe will it break the subscription, and will we need to ask our subscribers to sign-up again?

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    Bojan_J
    Answered on March 29, 2021 at 07:16 AM

    Greetings.

    Subscriptions are processed and stored on PayPal, so there should be no interruptions in processing currently active subscriptions.

    Let us know if you have any additional questions.