Form Translation: Translate paragraph fields

  • Profile Image
    LCIDev
    Asked on March 29, 2021 at 02:58 PM

    Hi,

    After the most recent update you had to the form, I am unable to update some of the translations previously inputted into the form.

    Some fields have boxes for translations while others do not.

    Our form is launching in a few days, and we really need to make some last minute edits to text.

    Would someone be ale to look into the issue?

    Thank you

  • Profile Image
    Jovanne_A
    Answered on March 29, 2021 at 09:58 PM

    Hi, thank you for contacting support.

    Please allow me some time to check on this and I will get back to you as soon as I have more information.

    Thank you.

  • Profile Image
    Jovanne_A
    Answered on March 29, 2021 at 10:12 PM

    Hi, thank you for your patience.

    As per checking, it seems that the fields that were not translating are paragraph fields. Unfortunately, the paragraph fields cannot be translated to another language.

    I have escalated this ticket to our developers as a feature request for possible implementation. Please note that we can't give an ETA for when this will be implemented. Feature requests depend on the workloads of our developers and popularity among our users. But rest assured we will inform you via this thread once this feature becomes available.

    For the time being, you may create another paragraph field with the translation and use the show condition to show the field based on the language selected.

    You may set your paragraph fields to be hidden and only show using conditions.

    Here's a sample condition:

    firefox_aho5seZR5P.png

    Please give it a try and let us know how it goes.

  • Profile Image
    LCIDev
    Answered on March 30, 2021 at 09:31 AM

    Hi Jovanne_A

    Thank you for your response.

    You mentioned that paragraphs are not available for translations. However, last week they were.

    I'm not sure what happened in the last week that has caused the change, but our fear is that if we add additional conditioning, the platform will slow down exponentially.

    The platform already takes up to a minute to load in some cases based on the conditions already in place.

    You will see that ALL PARAGRAPHS have already been translated- so if the function is unavailable- we wouldn't have been able to complete this in the past.

    As noted, this is an issue that has only recently been developed and we are in need to edit the text that has been translated.

    Any direction you can provide would be greatly appreciated.

    Thank you.

  • Profile Image
    Jovanne_A
    Answered on March 30, 2021 at 11:21 AM

    Hi,

    As per checking, the translation field for the paragraph field is now available on your form.

    1617117679_606341efed824_

    Could you please check and let us know how it goes?


  • Profile Image
    LCIDev
    Answered on March 30, 2021 at 01:32 PM

    Hi Jovanne_A,

    It works perfect now!

    Thank you so much for your support!