Account suspended: Form disabled

  • Daniel
    Asked on March 31, 2021 at 6:37 AM

    Hi,

    My form suddenly stooped working and showing, 'this form is disabled'.

    Any help?

    Jotform Thread 3005763 Screenshot
    Page URL: https://form.jotform.com/210837338066559
  • Lorenz JotForm Support
    Replied on March 31, 2021 at 9:55 AM

    Hi there,

    Your account is currently suspended that's why your form is displaying that message.

    I have forwarded your account to our reviewer team so they can further evaluate your account.

    I'll get back to you here once I got an update from them.

    Thank you.

  • Lorenz JotForm Support
    Replied on March 31, 2021 at 11:02 AM

    Hi there,

    Your account was suspended due to email phishing, which is against our terms of use

    Kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution. We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread - #3005763 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Thank you.