HIPAA Account: Account locked

  • Profile Image
    Megan 
    Asked on March 31, 2021 at 02:28 PM

    Locked please open. Could you please determine why this is happening. We have not tried 10 times and are well aware of the password.

    Thank you


  • Profile Image
    Mike_G
    Answered on March 31, 2021 at 09:43 PM

    We would like to apologize for any inconvenience. I have reactivated your account.

    HIPAA accounts are automatically locked by the system if someone has been entering an incorrect password too many times.

    Are you the only one who has access to your account or knows your account username or the email address linked to it?

    If the issue happens again, please do not hesitate to contact us again anytime.