Upload file not working. It shows 404 error message.

  • meganmaguiretcr
    Asked on April 9, 2021 at 8:06 PM

    I built a form from a template with the option to "upload resume" as well as "upload images" both allowing all formats and file sizes.

    When I tested uploading, upon receiving the "applicant" email" i get a 404 notification and can not view anything that was uploaded.

    Screen shot attached

    Please let me know how to get this feature working.

    Thank you,

    Megan

    Jotform Thread 3027814 Screenshot
  • Ashwin JotForm Support
    Replied on April 10, 2021 at 6:41 AM

    I did check your form "Contact Form with Upload Function" and found that you have received uploaded file in only one submission. The uploaded file itself is the image showing 404 that you have shared in this thread. Please check the screenshot below:

    1618050999 60717fb775f63 uploadedFile Screenshot 10


    Have you deleted the submissions in which you received the uploaded file? The issue could be related to the privacy setting of your account which requires you to be logged in to your JotForm account to view any uploaded files. I would suggest you to please uncheck "Require log-in to view uploaded files." privacy from your setting page and that should solve your problem. Please check the screenshot below on how to uncheck privacy setting:

    1618051264 607180c0e774b privacy Screenshot 21

    Hope this helps.

    Do get back to us if you have any questions.