pictures and signature

  • jobyrney
    Asked on April 17, 2021 at 10:14 AM

    Hi

    When the completed form is sent to me via email, I cannot open the uploaded picture or see the signature.

    Some people are having trouble up loading images.


    Please advise

    thank you

  • Anita_K
    Replied on April 17, 2021 at 12:33 PM

    Hi,

    If I understand correctly, you have trouble opening images and seeing the signature in the notification email. Please uncheck the following options on your account's settings page.

    1618677153 607b0da172941 Screenshot 10

    Please give it a go and let us know if the issue persists.

  • jobyrney
    Replied on April 17, 2021 at 1:55 PM
    Hi
    Thanks for the reply.
    Where is the accounts settings page?
    Thanks

    Joanne Byrne
    E - jobyrne@clinic-no5.co.uk
    W - clinic-no5.co.uk
    T - 07903 940 778
    ...
  • Mike_G JotForm Support
    Replied on April 17, 2021 at 7:22 PM

    I see that you have already opened a separate ticket about your new concern

    Here's the link: https://www.jotform.com/answers/3042748

    I have already responded to that ticket. Kindly refer to that ticket for any follow-up questions or any additional information you would like to let us know to avoid confusion