pictures and signature

  • Profile Image
    jobyrney
    Asked on April 17, 2021 at 10:14 AM

    Hi

    When the completed form is sent to me via email, I cannot open the uploaded picture or see the signature.

    Some people are having trouble up loading images.


    Please advise

    thank you

  • Profile Image
    Anita_K
    Answered on April 17, 2021 at 12:33 PM

    Hi,

    If I understand correctly, you have trouble opening images and seeing the signature in the notification email. Please uncheck the following options on your account's settings page.

    1618677153_607b0da172941_

    Please give it a go and let us know if the issue persists.

  • Profile Image
    jobyrney
    Answered on April 17, 2021 at 01:55 PM
    Hi
    Thanks for the reply.
    Where is the accounts settings page?
    Thanks

    Joanne Byrne
    E - jobyrne@clinic-no5.co.uk
    W - clinic-no5.co.uk
    T - 07903 940 778
    ...
  • Profile Image
    Mike_G
    Answered on April 17, 2021 at 07:22 PM

    I see that you have already opened a separate ticket about your new concern

    Here's the link: https://www.jotform.com/answers/3042748

    I have already responded to that ticket. Kindly refer to that ticket for any follow-up questions or any additional information you would like to let us know to avoid confusion