Google recaptcha is not being recognized on our site

  • splintmi
    Asked on April 23, 2021 at 10:04 AM

    On the site there is a recaptcha sitekey error. Which I don't believe should be occurring (as a sitekey isn't needed for jotform). There seems to be a fallback on submission where it goes to a jotcaptcha page before submitting. That certainly helps with spam. But it's not a great user experience. If we can get google recaptcha working this would be preferred.

    Jotform Thread 3056615 Screenshot
    Page URL: https://www.aedsuperstore.com/form-testing.html
  • Niko_N
    Replied on April 23, 2021 at 5:19 PM

    Greetings,

    I've checked the cloned version of your form embedded on my test website. It seems the issue is caused by the invisible reCAPTCHA field, that comes in conflict with your website's code.

    To fix that, you can disable the option "Use Google Invisible reCAPTCHA" for your reCAPTCHA field, so it will be automatically rendered with the form and won't cause that issue:

    1619212232 608337c8c9089 Screenshot 10


    Please check and let us know how it goes.

    Thank you!