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goodhouseAsked on May 5, 2021 at 12:35 AM
Hello.
Can an approval branch be used to send a specific autoresponder email to the person who completed the form depending on what they selected?
thanks Loretta.
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KrisLei Jotform SupportReplied on May 5, 2021 at 7:40 AM
Hello Loretta,
Yes, you can. After creating the Conditional Branch and outcome, you click on the Send Email element to create an email to be sent based on the condition or based on the user's answer:
Here's a detailed guide: How to Set up a Send Email Element in JotForm Approvals
Then on the Customize Email page, under the Recipient tab choose the email field from the form (or where your users type in their email address) as the recipient. In this way, it will work similarly to the autoresponder email:
Kindly give it a try and let us know if you need further assistance.