Can an approval branch be used to send a specific autoresponder email?

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    goodhouse
    Asked on May 05, 2021 at 12:35 AM

    Hello.

    Can an approval branch be used to send a specific autoresponder email to the person who completed the form depending on what they selected?

    thanks Loretta.



    This is a re-post of a comment on How to Set up a Conditional Branch Element with Jotform Approvals

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    KrisLei
    Answered on May 05, 2021 at 07:40 AM

    Hello Loretta,

    Yes, you can. After creating the Conditional Branch and outcome, you click on the Send Email element to create an email to be sent based on the condition or based on the user's answer:

    1620214432_609282a019da7_Screenshot_0505

    Here's a detailed guide: How to Set up a Send Email Element in Jotform Approvals

    Then on the Customize Email page, under the Recipient tab choose the email field from the form (or where your users type in their email address) as the recipient. In this way, it will work similarly to the autoresponder email:

    1620214733_609283cd0fadb_Screenshot_0505

    Kindly give it a try and let us know if you need further assistance.