Hi,My id is amit.

  • amit.i1012
    Asked on May 7, 2021 at 11:13 AM

    Hi,

    My id is amit.i1012@gmail.com. I m not using the platform .And not agreed for next payment but my amount is deducted . Please process the refund. And remove my card.

  • enterprisesupportteam
    Replied on May 7, 2021 at 1:41 PM

    Hello Amit,

    Thank you for contacting JotForm Support.

    After checking your account, I found that your subscription has already been cancelled and the last payment was refunded to you. Since the cancellation has just occurred today, you will need to wait for 3 to 7 business days for the refund to process.

    If you have not received the refund within the next week, please feel free to reach out again and we will look into it for you.