Why are my images called invalid format?

  • Profile Image
    missjibba
    Asked on June 03, 2021 at 02:24 PM

    I'm getting this error when attempting to upload images which I know are valid images, as I've used them in many sites and they never fail to upload.

    How do I fix the form to allow submissions?

  • Profile Image
    Jovanne_A
    Answered on June 03, 2021 at 09:37 PM

    Hi, thank you for contacting support.

    Could you please try replacing the File Types with this one?

    pdf, jpg,jpeg, png, jpg, png, pdf, JPG, PNG, PDF,JPEG


    1622770644_60b983d475c0c_

    Please give it a try and let us know if this worked for you.

  • Profile Image
    missjibba
    Answered on June 04, 2021 at 03:48 AM

    Thanks very much, it worked. So appreciate it.

  • Profile Image
    missjibba
    Answered on June 04, 2021 at 03:55 AM
    Thank you, that worked!
    Cheers,
    Heidi
    ...
  • Profile Image
    missjibba
    Answered on June 04, 2021 at 09:03 AM

    Oh, now the same problem is replicated on my iPhone 12 Safari browser, same error as before when I try and upload a known image.

    Any idea why it wouldn't work on an iPhone?

  • Profile Image
    Jovanne_A
    Answered on June 04, 2021 at 10:14 AM

    Hi,

    Could you please check what is the image format? If it is not listed from the format above, please try adding the file format and see if that can help.

    Please give it a try and let us know how it goes.

  • Profile Image
    missjibba
    Answered on June 04, 2021 at 02:33 PM
    Hello, the images were jpg files which I am able to upload to numerous
    other sites, and from other form upload forms I've edited.
    Cheers,
    Heidi
    ...
  • Profile Image
    Jovanne_A
    Answered on June 04, 2021 at 06:29 PM

    Hi,

    Could you please try replacing the "File Types" values with this one?

    pdf, jpg, jpeg, png, gif

    Please give it a try and let us know if this worked for you.

  • Profile Image
    missjibba
    Answered on June 05, 2021 at 06:22 AM
    Sadly, no, it did not.
    Cheers,
    Heidi
    ...
  • Profile Image
    Sam_G
    Answered on June 05, 2021 at 09:12 AM

    Hello Heidi,

    I have tested your form and was able to replicate the issue.

    I have cloned and tested the cloned form and changed the file types spacing.

    1622898676_60bb77f4d5742_

    It now allowed me to upload from my iPhone.

    1622898752_60bb78402da90_

    I hope this helps.

    Let us know if you need further assistance.

  • Profile Image
    missjibba
    Answered on June 05, 2021 at 01:33 PM
    Thank you, this is most helpful!
    Cheers,
    Heidi
    ...