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missjibbaAsked on June 3, 2021 at 2:24 PM
I'm getting this error when attempting to upload images which I know are valid images, as I've used them in many sites and they never fail to upload.
How do I fix the form to allow submissions?
Page URL: https://form.jotform.com/211534954123350 -
Jovanne JotForm SupportReplied on June 3, 2021 at 9:37 PM
Hi, thank you for contacting support.
Could you please try replacing the File Types with this one?
pdf, jpg,jpeg, png, jpg, png, pdf, JPG, PNG, PDF,JPEG
Please give it a try and let us know if this worked for you.
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missjibbaReplied on June 4, 2021 at 3:48 AM
Thanks very much, it worked. So appreciate it.
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missjibbaReplied on June 4, 2021 at 3:55 AMThank you, that worked!
Cheers,
Heidi
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missjibbaReplied on June 4, 2021 at 9:03 AM
Oh, now the same problem is replicated on my iPhone 12 Safari browser, same error as before when I try and upload a known image.
Any idea why it wouldn't work on an iPhone?
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Jovanne JotForm SupportReplied on June 4, 2021 at 10:14 AM
Hi,
Could you please check what is the image format? If it is not listed from the format above, please try adding the file format and see if that can help.
Please give it a try and let us know how it goes.
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missjibbaReplied on June 4, 2021 at 2:33 PMHello, the images were jpg files which I am able to upload to numerous
other sites, and from other form upload forms I've edited.
Cheers,
Heidi
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Jovanne JotForm SupportReplied on June 4, 2021 at 6:29 PM
Hi,
Could you please try replacing the "File Types" values with this one?
pdf, jpg, jpeg, png, gif
Please give it a try and let us know if this worked for you.
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missjibbaReplied on June 5, 2021 at 6:22 AMSadly, no, it did not.
Cheers,
Heidi
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Sam_GReplied on June 5, 2021 at 9:12 AM
Hello Heidi,
I have tested your form and was able to replicate the issue.
I have cloned and tested the cloned form and changed the file types spacing.
It now allowed me to upload from my iPhone.
I hope this helps.
Let us know if you need further assistance.
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missjibbaReplied on June 5, 2021 at 1:33 PMThank you, this is most helpful!
Cheers,
Heidi
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