I downgraded my plan and the you charged me for 29$

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    Mooktze
    Asked on June 07, 2021 at 05:22 AM
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    Vick_W
    Answered on June 07, 2021 at 06:42 AM

    Hi there,

    As per the billing records you previously had a Silver yearly subscription active in your account. When you downgraded to bronze yearly the unused time from your current subscription was used plus the remaining $29.60 got charged on your card.

    You can check your latest invoice on the link below.

    https://www.jotform.com/invoice?u=Mooktze&id=2021-06-07_05:13:29

    Let us know if you have any other questions.

    Thanks