Webhook triggers sometimes doesn't send request

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    Wateen Afzal 
    Asked on June 08, 2021 at 11:22 AM


    I am working for a company and has made a custom integration in NodeJS based on the Jotform API and has set up a webhook to trigger on form submission to capture data and process it as per the client's requirements. Recently I am facing an issue that sometimes after submission the I am unable to receive data on the other end of the webhook as if the webhook doesn't get triggers...

    I have provided the screen of the submission details in the attachments

    The following screenshot shows server logs on the integration side and as per them I didn't receive data from webhook at the time of submission


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    Answered on June 08, 2021 at 03:42 PM

    We apologize for the inconvenience.

    Is this still happening today? The problem is likely related to the API limits. I've cleared that for your account to make sure. However, please update this ticket if you keep getting this problem, and we'll escalate this ticket to our developers.