Approval Flows: Require approver with no Jotform account to add comments

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    Alexandra_Ospina
    Asked on June 11, 2021 at 12:31 PM

    Hi,

    How does the approver (non-user) who denies a submission add comments as to why it was denied?

    Also, Once the submitter clicks on "Edit the submission here: {edit_link}", how do I make it so an email is sent to the approver to re-evaluate the updated submission?


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    Mike_G
    Answered on June 11, 2021 at 04:47 PM

    To my understanding, here's how the Approval element of the Approval Flow of your form is set up.

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    The Approver Email Address is set to an email address that does not have a Jotform account and the Require login for approver option is not checked.

    To meet your requirements, please make sure that these options are enabled under the Advanced tab of the Approval element properties.

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    As for your other concern, I have moved it to a new ticket considering it is about another topic.

    Here's the link to that ticket: https://www.jotform.com/answers/3156227

    We will be responding to that ticket shortly. If you have follow-up questions or additional information you would like to let us know about that concern, kindly refer only to that ticket to avoid consfusion.