Form not integrating with Hubspot

  • Green_Ray
    Asked on June 11, 2021 at 3:07 PM

    Hi there - we have a pilot of a form we've created and integrated into Hubspot that doesn't seem to be showing up in Hubspot. The form completes, but nothing shows up in Hubspot. I've done the integration for both and it seems to be setup properly - except for the results. The form is here: https://rjg.global/3u3DmZG.

  • Green_Ray
    Replied on June 11, 2021 at 3:13 PM

    I've tried to find it by searching and don't see it either.

  • Mike_G JotForm Support
    Replied on June 11, 2021 at 8:04 PM

    We would like to apologize for any inconvenience. I have tested the issue you are reporting on a cloned version of your form but I was not able to reproduce it.

    I have also set up the Hubspot integration liked this on the cloned version of your form:

    1623454874 60c3f49a8b6a1 zt210611 194103 Screenshot 10

    Here's the detail of a sample submission:

    1623454929 60c3f4d11e47c  Screenshot 21

    The data showed up in my Hubspot account as expected:

    1623454888 60c3f4a881f8b zt210611 193800 Screenshot 32

    May we ask that you tell us where or how exactly you are viewing the submission in your Hubspot account, please?

    We will wait for your response.

  • Green_Ray
    Replied on June 11, 2021 at 8:11 PM
    Thank you for your response. I’m completing the form and then searching for
    the info that I put in the form to test. Perhaps it’s a Hubspot issue, or
    easier / cleaner to just build it in Hubspot directly. Thank you for your
    help.
    ...