How I know which device customers use to evaluate Jotform?Is it possible to export form Analytics?

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    fvhsurvey
    Asked on June 16, 2021 at 10:59 PM

    Dear Jotform

    Now We established 21 tablets to draws patient evaluation for the hospital. Besides, we also use QR codes so that patients can evaluate from their private devices such as mobile phones, tablets, etc. I really want to know how many percentages of evaluation were made from patients' private deceives and our hospital's tablets. Does Jotform have that kind of report? Or what should I do to have that kind of report?

    Thank you very much.


  • Profile Image
    Tommaso_F
    Answered on June 17, 2021 at 07:49 AM

    Hello there,
    Thank you for contacting us.

    We don't have that kind of report. We recommend adding the "get user agent widget" and manually check the browser information from the widget. http://widgets.jotform.com/widget/get_user_agent

    Best regards.

  • Profile Image
    fvhsurvey
    Answered on June 18, 2021 at 12:09 AM

    Thank you, Tommaso,

    But in the Form Analytics, I saw that it has device section in which show the devices that respondents used to evaluate the forms

    1623988148_60cc17b47664b_

    Is that analytic the way Jotform used to measure which devices responders used?

    Besides when I use "Combine Submission Data" widget, I saw that it has "Submission Date/Time" and "Submission IP address".

    1623988530_60cc1932c086f_

    and when I export it into CSV. file, it has "submission IP", "Submission Date/Time" and "Submission IP address" column like that

    1623988794_60cc1a3a32cb8_

    Can we based on "submission ID" and "Submission IP address" to trace back the devices that respondents used.

    Best regards,

  • Profile Image
    Tommaso_F
    Answered on June 18, 2021 at 02:31 AM

    Hey there,

    Thank you for your follow-up.

    In the Jotform Analytics, we can see the device used by respondents.

    1623996935_60cc3a0710e72_

    Do you have any suggestions to improve the analytics?


    As suggested before, we recommend adding the get_user_agent plugin.

    When someone submit the form, you can see in the tables the kind of device they used.1623997826_60cc3d82e1284_

    Let us know if we can do anything else for you.

  • Profile Image
    fvhsurvey
    Answered on June 18, 2021 at 03:18 AM

    Thank you, Tommasso.

    For Jotform Analytics, I could not export analytics into Excel file so I could not combine it into my form report. For example, from "My tables" I export an Excel file like this

    Submission date Question 1 Question 2 Question 3

    #### Yes No Yes

    ##### Yes Yes Yes

    Now I want to make a report like this

    Submission date Question 1 Question 2 Question 3 Submission Device

    #### Yes No Yes Generic tablet

    ##### Yes Yes Yes Iphone 12

    in which "submission Device" column comes from "Jotform Analytics"


    For get_user_agent plugin, it just exports the "User Agent String" that mentioned about the user's browser or operational system. It does not mention the user's device, Tommasso. Our tablet used Android OS and patient's device OS might also use Android OS, so how could we differentiate between those devices.


    Best regards,


  • Profile Image
    Tommaso_F
    Answered on June 18, 2021 at 04:45 AM

    Hello there,
    Unfortunately, we don't have any other way to get device information.

    I'll report this as a missing feature to our team. Jotform reviews all feature requests we get and we spend a lot of time researching and working on new features, but at the moment, I don't have any details on if, or when, this will be released as we don't have a public road map. Whenever we do release new features, we'll announce them to all interested customers. We appreciate your interest and input!

  • Profile Image
    fvhsurvey
    Answered on June 21, 2021 at 09:54 PM

    Thank you Tommaso_F. I'll be waiting for your update on that.


  • Profile Image
    Tommaso_F
    Answered on June 22, 2021 at 02:10 AM

    Thank you for your kindly reply.
    In this thread, i have reported your feedback about form analytics

    In this link instead, I have reported the get_the_user plug-in enhancement suggestion.

    Have a great day.


  • Profile Image
    Richie
    Answered on June 25, 2021 at 09:38 AM

    Hi teraksoft, I have moved your question to a new support ticket https://www.jotform.com/answers/3182801-

    Kindly follow the link.