Autoresponder email: Emails are not sent upon submission.

  • Profile Image
    Team_CRM
    Asked on June 17, 2021 at 11:24 AM

    Hello!

    There is an issue - emails after registration are not received. e made several tests, though emailings are set up

    The form is 2021.06.17.....

    What is the problem?


    Thank you

  • Profile Image
    Laura_L
    Answered on June 17, 2021 at 04:37 PM

    Hi there,

    We are happy to help with the emails.
    Are you referring to the autoresponder emails on the form, or does the Notification email also not get sent?

    I noticed that sending the Autoresponders on submission has been turned off.
    May I ask you to turn these settings on for each Autoresponder, and then make a test submission on your form to see if you can receive the emails?

    1623962175_60cbb23fddbf9_autoresponder1.

    Kindly try this and let us know how it goes.