Archived Submissions: Unable to download

  • Jessica
    Asked on June 18, 2021 at 9:35 AM

    I cannot pull up archived entries in the Table view. I have to unarchive them, download them and then re-archive them. I never had to do this before. Also,

    the header will not print on the entires even though I have change the inbox settings multiple times. It was fine yesterday and now today it isn't.


    Things were fine the way they were. Please stop making so many changes to JotForm on, what seems like, a daily basis!

  • Anthony_Evans
    Replied on June 18, 2021 at 12:59 PM

    Hello Jessica,

    I apologize for any inconvenience. I have logged into your account, and in the Inbox I can see that you have archived submissions from "Joseph R Kingsley", "Adriana f Casolo", and "FULAN REN".

    1624034602 60cccd2a60be3 Screenshot 10

    And when I go to the Table view, I'm able to see those submissions.

    1624034947 60ccce83a738c Screenshot 21

    I have also been able to click on download PDF and be taken to the PDF Editor to download the file, and I have been able to click on print and correctly view the print dialog. Could you please provide more information about the error you're facing?

    I have been able to replicate the issue you described relating to Inbox Headers. I have created a new thread so that we can escalate this issue to our developers. Please find the ticket here: https://www.jotform.com/answers/3169551

    I understand that you're happy with JotForm as it is, however JotForm is the way it is because of our developer's commitment to continuous improvement. Additionally, due to the ever changing nature of internet technology, many of these updates may be necessary.

    Thank you for your patience and understanding. We look forward to your reply!