My product order form is not working

  • SweetwaterPC
    Asked on June 18, 2021 at 11:40 AM

    My product order form is not working... please help.

    https://form.jotform.com/210616338244148

    I get all the way to the end of the purchase and I receive the following message:1624030791 60ccbe472095b Screenshot 10


    Please help ASAP

    Josh

    Jotform Thread 3169410 Screenshot
  • Gaetan_B
    Replied on June 18, 2021 at 5:58 PM

    Hello,

    Thank you for reaching out.


    It seemed that it was a caching issue. I have cleared your form's cache on the server-side and I don't see the error anymore.


    We apologize for any inconvenience this may have caused.


    Best regards

  • SweetwaterPC
    Replied on June 21, 2021 at 9:55 AM
    I just tried to place an oder again, and I received the same error message
    - Josh
    ...
  • Marco JotForm Support
    Replied on June 21, 2021 at 12:30 PM

    Hello there,

    Thanks for reaching out to us.

    Your Paypal integration seems to be correctly set up on your form.

    Are you using the same integration on other forms? Does it work regularly there?


    There are a couple of tests you could try:

    1. Remove the Paypal integration and re-add it from scratch.

    2. Clone your form and try to see if the integration works properly on the cloned version of your form.


    Give it a try and let us know how it goes.

    Thanks for your cooperation,

    Marco