Cannot click radio button on form

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    Katie 
    Asked on June 21, 2021 at 06:37 PM

    Hello - I am filling out a form and am unable to select select a radio button in a terms and conditions section. See screenshot below.



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    burakyilmaz
    Answered on June 22, 2021 at 04:27 AM

    Hi,

    I checked your form, and the issue is caused because you have added a single-choice question, and that is the reason why your users are not able to unselect it. You should add multiple-choice questions or add another choice in the existing field.

    Please look at the following cloned form where I have added multiple-choice questions and see if it works as expected https://form.jotform.com/211721322699961.Feel free to clone this form for a closer look, and you can follow the below steps for cloning.

    1. Go to the My Forms page.
    2. Click the Create Form button.
    3. Select Import Form from the options.
    4. Select From a web page.
    5. Enter the URL of the form that should be cloned.
    6. Click the Create Form button.


    1624349322_60d19a8a8bb35_cloning_process