Won't process credit card

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    Matthew Worden 
    Asked on June 21, 2021 at 07:34 PM

    Hey, I keep trying to upgrade my account from free to bronze, but it will not let me. All the details are correct. I'm interested in the per month plan. Thanks!

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    Kenneth_C
    Answered on June 22, 2021 at 04:39 AM

    Thank you for reaching support,

    Upon checking the username wordenma it seems to be on the Bronze Tier?

    Do you still need assistance on this?

    Awaiting your response.

    Best.

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    wordenma
    Answered on June 22, 2021 at 12:22 PM
    I eventually worked it out, when you try to upgrade from your account menu the prices are different ($29/mo for bronze) but says $19/mo when you try to charge. However, when I did it from the email link, it sent me to the same graphic but with the correct prices, and that let me charge. Perhaps something for your web team to look at. Thanks.
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