Email notifications does not show respondents email address?

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    Al Buckner 
    Asked on June 21, 2021 at 09:11 PM

    Two forms (Campout Form 2021 & Campout Form 2022) are both the same but one for 2021 and the other for 2022. The email notifications are crazy after some changes to the forms.

    The notifications no longer show the email address of who filled out the form. We are now getting "=?UTF-8?B??= <noreply@jotform.com>" instead of "Joe Name <noreply@jotform.com>"

    Can you tell me what the problem is, so I can try to fix it.


    Thanks

    Screenshot
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    Kenneth_C
    Answered on June 22, 2021 at 05:39 AM

    Thank you for reaching support,

    I cloned and tested the form and it seems to work as expected:

    1624354478_60d1aeaee151c_j1.png

    Can you please delete the email notification and create a new one.

    I will also clear your form cache.

    Let us know how it goes.

    Best.

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    Al Buckner 
    Answered on June 24, 2021 at 09:44 PM
    Thanks… back to working normal again. Resetting the Notification email took care of the problem.



    ...
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    Kenneth_C
    Answered on June 24, 2021 at 11:22 PM

    Hi there,

    We are glad to know that the issue is resolved.

    Let us know if you need further assistance.

    Best.