Upload space still almost full after delete some submissions

  • elis.srmsby
    Asked on June 29, 2021 at 3:14 AM

    Dear JotForm's support,


    My upload space still 90MB after I delete some of my submissions.

    I tried to clear cache but nothing happened.

    I check my trash and it's empty too.

    Why jotform always like this?


    Thanks.

  • roneet
    Replied on June 29, 2021 at 8:34 AM

    I have refreshed the uploads counter. Could you please check your account now.

    Let us know how it goes.

    Thanks.

  • elis.srmsby
    Replied on June 30, 2021 at 7:09 AM

    ok it already reduce, thanks

    so, if i want to delete my submission i should contact jotform support or there another way so i can handle it myself?

  • Billy JotForm Support
    Replied on June 30, 2021 at 8:39 AM

    Hi there!

    No, you don't need to necessarily contact support. Please note that when you delete your submission, our system should automatically calculate your usage. However, sometimes, this doesn't happen and in that event, you need to let us know so we can manually refresh your usage.

    Let us know if you need further assistance.

    Best regards,