Upload space still almost full after delete some submissions

  • Profile Image
    elis.srmsby
    Asked on June 29, 2021 at 03:14 AM

    Dear Jotform's support,


    My upload space still 90MB after I delete some of my submissions.

    I tried to clear cache but nothing happened.

    I check my trash and it's empty too.

    Why jotform always like this?


    Thanks.

  • Profile Image
    roneet
    Answered on June 29, 2021 at 08:34 AM

    I have refreshed the uploads counter. Could you please check your account now.

    Let us know how it goes.

    Thanks.

  • Profile Image
    elis.srmsby
    Answered on June 30, 2021 at 07:09 AM

    ok it already reduce, thanks

    so, if i want to delete my submission i should contact jotform support or there another way so i can handle it myself?

  • Profile Image
    Billy_G
    Answered on June 30, 2021 at 08:39 AM

    Hi there!

    No, you don't need to necessarily contact support. Please note that when you delete your submission, our system should automatically calculate your usage. However, sometimes, this doesn't happen and in that event, you need to let us know so we can manually refresh your usage.

    Let us know if you need further assistance.

    Best regards,