Approval Flow: Delete More Actions button in Approval Request email

stanfill.alex
Asked on June 29, 2021 at 03:52 PM

How does one delete "More Actions" option from "Approve" & "Deny" email notification?

This is a re-post of a comment on How Do Approvers Complete Their Tasks?
Cecile

Jotform Support

Answered on June 29, 2021 at 10:55 PM

Hello there,
Thank you for contacting support.
Kindly go to your Approval Element Properties by clicking the gear icon > General > Click Edit to Customize Approval Request Email. From there, try deleting the More Actions button.
Kindly give it a try and let us know how it goes.
stanfill.alex
Answered on June 30, 2021 at 08:22 AM

More actions still there. Tried deleting more actions this morning on multiple tiers without success this morning.
Best Regards,
Alex Stanfill
714.944.0259
...
Cecile

Jotform Support

Answered on June 30, 2021 at 09:39 AM

I did some tests and it appears that More Action button cannot be deleted. Even deleting it in the email's source code did not work.
Let me escalate this issue to our backend team for further investigation. Once we receive an update, we'll notify you immediately.
Should you have any other concerns, kindly let us know.
stanfill.alex
Answered on June 30, 2021 at 11:33 AM

Thanks for the help. The more actions options wasn’t their last week. See photo.
Best Regards,
Alex Stanfill
714.944.0259
...
Gaetan

Jotform Support

Answered on June 30, 2021 at 04:29 PM

Hello Alex,

There has been new additions indeed.
My colleague reached out to our developer's team so that they can fix this issue.

Thank you for your patience
consultoriahalcon
Answered on July 08, 2021 at 10:28 AM

Same for me
Can not delete more action button
Richie

Jotform Support

Answered on July 08, 2021 at 01:04 PM

Hi consultoriahalcon,
I have moved your inquiry to a new support ticket.
Kindly follow this link https://www.jotform.com/answers/3209177
JuventusAcademySV
Answered on July 25, 2021 at 06:13 PM

I would like to delete this "More Action" button too, but I can not ;-(
Patrick_R
Answered on July 26, 2021 at 02:01 AM

Hello @NormingtonEric,
We'll update this ticket as soon as there is an update on this issue.
Thank you!
aysenurkazokoglu
Answered on July 29, 2021 at 06:36 AM

Hello,
Is there any news regarding this issue?
Thanks!
Richie

Jotform Support

Answered on July 29, 2021 at 07:45 AM

Hi aysenurkazokoglu, if you're referring to the more action button to be deleted, the feature is still pending and we cannot give an ETA when this feature would be added.
Once we have further information, you will be notified in this ticket.
Thank you.
Alex Stanfill
Answered on July 29, 2021 at 08:37 AM

figured out a way to remove “more actions” button.
modify the approval flow on iOS device. Go to approval flows. Delete the more actions option. Save & publish.
aysenurkazokoglu
Answered on July 29, 2021 at 09:30 AM

wow, this works! thank you!
Richie

Jotform Support

Answered on July 29, 2021 at 12:12 PM

Hi Alex , thank you for the work around you have shared.
If you need further assistance, let us know.