Shipping calculations not adding properly

  • NunoErin
    Asked on July 1, 2021 at 2:10 PM

    Hi,

    I enabled shipping and configured the shipping costs, but they are not being added to the shipping cost below the subtotal.

    Would you take a look at the form called Support Order Form and let me know how to fix?

    Thank you!

    Erin

  • Billy JotForm Support
    Replied on July 1, 2021 at 8:33 PM

    Hi there!

    I hope you're doing well and thanks for reaching out.

    I've tested out your form and the shipping costs calculates properly based on my tests. Perhaps, I've missed something? In that case, please elaborate on your inquiry further so we can further investigate.

    Additionally, I saw that the first 2 products don't have shipping costs. Is this intentional?

    1625185992 60de5ec8715da  Screenshot 10

    We'll be waiting for your response.